Remote trouble? We've got you.

Hearth can't find my TV Make sure the TV is on and on the same Wi-Fi as your phone, and that Hearth is allowed under iPhone Settings → Privacy & Security → Local Network. Then pull down on the house to search again. Guest or "isolated" Wi-Fi networks keep devices apart; use your main one.

The TV asks to allow a connection That's pairing. Press OK on Allow with the TV's own remote, once. LG may show a number to type into Hearth instead. Roku: set Settings → System → Advanced → Control by mobile apps to Enabled.

A TV stopped responding Open the TV in Hearth and tap Fix: it checks the network, wakes the TV, finds it if it moved, and reconnects. TVs that are switched off at the wall can't be reached until they're plugged back in.

Turning a TV on from Hearth LG: Hearth switches on the TV's "Turn on via Wi-Fi" setting for you after pairing. Samsung: Settings → General → Network → Expert Settings → "Power On with Mobile". Roku and Google TV wake from standby on their own.

Hearth Pro Hearth is free for one TV. Hearth Pro is a one-time purchase for every TV in the house and is shared with your Family Sharing group. Changed phones? Tap Restore purchase on the Pro screen. Refunds are handled by Apple at reportaproblem.apple.com.

The remote on the Lock Screen Open Hearth while a TV is on and the remote appears on the Lock Screen, in the Dynamic Island and on Apple Watch. If it doesn't, check iPhone Settings → Hearth → Live Activities.

Hearth knows your TV Open a TV, tap ⋯ → How to connect & keep it reachable for steps written for that exact model. Still won't connect? Tap Still stuck? Send it to us right there: we get the model and what went wrong (nothing about you), add support for it, and Hearth tells you when it's done.